Shipping & Returns
HERE'S HOW THE EMPORIUM WORKS, WHEN YOU CAN EXPECT TO RECEIVE YOUR ITEM AND WHAT TO DO IF YOU WANT TO ARRANGE A RETURN
THE CYCLINGTIPS EMPORIUM HAS FOUR TYPES OF INVENTORY: STOCKED, EXCLUSIVE/ FEATURED SALES, DROPSHIP & CUSTOM
WHAT ARE STOCKED ITEMS?
Some items, like those in our Sock Swag and Caps Not Hats collections live permanently on the Emporium, sitting on the shelves in our warehouse, ready to ship out as soon as you purchase. These are the items with quick delivery rates.
WHAT ARE EXCLUSIVE/ FEATURED ITEMS?
Here at the CyclingTips Emporium we regularly work with brands to bring you exclusive items and featured sales. These are items that are only available through the Emporium for a limited time, ie 7 days. In these cases, orders are either processed periodically throughout the duration of the sale (depending on its length), or all orders are fulfilled once the sale has ended. Each one of these items will have information on the product page outlining expected shipping dates.
WHAT ARE DROPSHIP ITEMS?
Dropship items are similar to stocked items, except for these products the brand will ship the orders directly to you. If you have an order mixed with stocked or featured items, the dropship item(s) will be shipped separately since they do not come to our warehouse at all. In certain instances we may compile your full order so you save on any shipping/ tax charges.
WHAT ARE CUSTOM ITEMS?
Some items, like the Bont Vaypor+ shoes featured on the Emporium have some form of custom element and as such are custom made to order. Each one of these items will have information on the product page outlining production timelines so you know exactly when to expect your order. We will also keep in touch during the production process to let you know how it's tracking. If you order a stocked, featured or dropship item(s) with your custom item, depending on production timelines, we will usually send these items out to you first so you don't have to wait!
WHEN WILL MY ORDER SHIP?
Each order has different shipping times, depending on the type of inventory. Stocked/ dropship items usually ship within 3 business days, while Featured and Custom items will vary from item to item. For these items, estimated delivery dates will be found on the individual product pages. Once fulfilled, you'll receive a Shipping Confirmation email with tracking information.
For orders within Australia, we ship via Australia Post, with estimated delivery times of 2-5 working days. For orders outside of Australia we ship via DHL's eCommerce service. Delivery times will vary from country to country. Please be aware that import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the buyers responsibility. Should the customer refuse to pay these charges, and the package is returned to us, the order will be refunded less the cost of shipping. To learn more about your countries taxation rates please contact your local customs office.
Postage is based on weight and is charged at checkout. However, we offer free shipping within Australia for orders over $80 and internationally for orders over $250.
Many of the brands we work with are based outside of Australia, and from time to time, they will send orders out directly to you (ie if it is an exclusive sale). So depending on where you are based you may get your order quicker than expected. This information will be listed on the product page.
Been riding a lot lately and ordered a size too large? Or just not happy with the purchase (we're sorry to hear it!)? Well don't worry we will offer a risk-free exchange of size or refund. Our policy lasts 30 days. If 30 days have gone by since you received your order, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags still attached. If upon receiving your product you have doubts about your purchase please keep your product in its original packaging until you have decided.
Please note, we can't offer a refund or exchange on custom items for change of mind.
To discuss your exchange or return, please get in touch with us via email: firstname.lastname@example.org